Effective date: October 6, 2026
Duckworks Heating & Air (“Duckworks,” “we,” “us”) respects your privacy. This policy explains what information we collect when you visit duckworkshvac.com or contact us, how we use it, and the choices you have.
Information We Collect
We collect information you choose to give us, such as when you fill out a service request or contact form, email us, or call us. This may include:
- Your name
- Email address and phone number
- Service address
- Details about your heating or cooling system and the service you need
- Any other information you include in your message
Like most websites, our site also automatically collects basic technical information when you visit, such as your browser type, device type, pages viewed, and IP address. Some of this is collected through cookies and similar technologies.
How We Use Your Information
- To respond to your questions and service requests
- To schedule, perform, and follow up on HVAC service
- To send estimates, invoices, and service-related communications
- To operate, maintain, secure, and improve our website
- To comply with legal obligations
We do not sell your personal information.
How We Share Information
We share information only as needed to run our business and serve you, for example with service providers that host our website, deliver email, or help us manage scheduling and payments. These providers may use your information only to perform services for us. We may also disclose information if required by law or to protect our rights, our customers, or the public.
Cookies and Third-Party Services
Our website uses cookies to help it function and to understand how visitors use it. Some pages may include content from third parties, which may set their own cookies under those companies’ privacy policies. You can control or delete cookies through your browser settings.
Data Security and Retention
We use reasonable measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure. We keep personal information only as long as needed for the purposes described in this policy or as required by law.
Your Choices
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you non-essential communications, by contacting us using the information below.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the updated version on this page and revise the effective date above.
Contact Us
If you have questions about this policy, please contact us:
Duckworks Heating & Air
Phoenix, AZ
sales@duckworkshvac.com